Every Multiversity piece is built to last. We stand behind the materials and craftsmanship of our apparel and accessories for the lifetime of the product.
What our Lifetime Guarantee covers
- Manufacturer defects in materials and workmanship (seams, fabric integrity, hardware, prints).
- Normal, intended use for the product’s category.
What isn’t covered
- Damage from misuse, accidents, improper care, or alterations.
- Cosmetic wear from age and heavy use (e.g., pilling, abrasion, minor fading).
How it works
- Start a claim: Submit your order #, photos, and a short description via our Warranty Claim Form.
- Fast review: Our team reviews within 2–3 business days.
- Resolution: If approved, we’ll repair, replace with the same item, or offer store credit of equal value (if discontinued).
Proof of purchase
Order confirmation, receipt, or the original email used at checkout.
Care expectations
Please follow wash/care labels. Improper care may void coverage.
Questions?
Email info@multiversitystore.com or see the FAQ below.
Our Promise
High quality streetwear with lifetime guarantee.
FAQ
High quality streetwear with lifetime guarantee - what does it mean?
It means Multiversity covers defects in materials and workmanship for the lifetime of the product used under normal conditions.
How do I file a claim?
Use the Warranty Claim Form with your order number and photos.
Do you repair or replace?
We repair where practical, otherwise replace with the same item or offer store credit if discontinued.
What voids the warranty?
Improper care, misuse, alterations, and accidental damage are not covered.