Welcome to Multiversity Store, where your satisfaction is our utmost priority. We're committed to ensuring you have a seamless shopping experience with us. Please take a moment to familiarize yourself with our return and refund policy, designed to provide you with peace of mind when shopping at our store.
30-Day Return Window
We understand that sometimes a product might not meet your expectations or preferences. That's why we offer a generous 30-day return window from the date you receive your order. This allows you to shop with confidence, knowing you have ample time to decide if your purchase is right for you.
Free Return Shipping
To make the return process as convenient as possible, we provide free return shipping for all eligible items within the United States. Whether you've had a change of heart, received a damaged item, or simply wish to exchange your purchase, we've got you covered. Contact our friendly customer support team, and they will assist you in initiating your return and provide you with a prepaid return label.
No Restocking Fee
At Multiversity Store, we believe that returning an item should never come with hidden costs. That's why we do not charge any restocking fees. When you choose to return an eligible item within our specified return window, you'll receive a full refund, excluding any applicable shipping fees for expedited or international shipping options.
Eligibility for Returns:
To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging, including any tags or labels.
Easy Return Process
To initiate a return or exchange, please reach out to our dedicated customer support team. They will guide you through the straightforward process and provide you with detailed instructions. Once your return is received and inspected, we will promptly process your refund or exchange, as per your request.
Contact Details :
Email : firstname.lastname@example.org
Call : +1 6789038930
If you would like to exchange an item for a different size or color, please follow the return process as outlined above, and then place a new order for the desired item on our website.
Damaged or Defective Items:
In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any return shipping costs in such cases.
Refund Processing Time
We understand that you may be eager to receive your refund. Rest assured, we work diligently to process refunds in a timely manner. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider's policies.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.